Terms of service

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

Withdrawal Period: the period within which the consumer may exercise their right of withdrawal; 30 days.

Consumer: the natural person who is acting for purposes outside his trade, business, craft, or profession, and who enters into a distance contract with the trader.

Day: calendar day.

Durable Medium: any means that enables the consumer or trader to store information addressed personally to them in a way that makes future consultation and unchanged reproduction of the stored information possible.

Right of Withdrawal: the option for the consumer to withdraw from the distance contract within the withdrawal period; 30 days.

Trader: the natural or legal person who offers products and/or services to consumers at a distance.

Distance Contract: a contract concluded within the framework of an organized system for distance selling of products and/or services, whereby exclusive use is made of one or more techniques for distance communication up to and including the conclusion of the contract; e.g., website, email.

Technique for Distance Communication: means that can be used for concluding a contract without the consumer and trader being in the same room at the same time; e.g., website, email.

General Terms and Conditions: these General Terms and Conditions of the trader.

Article 2 – Identity of the Trader

Email address: service@pawsomebond.com

Article 3 – Applicability

These general terms and conditions apply to every offer made by the trader and to every distance contract and order concluded between the trader and the consumer.

Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it shall be indicated before the distance contract is concluded that the general terms and conditions are available at the trader’s premises and will be sent to the consumer free of charge upon request.

If the distance contract is concluded electronically, then contrary to the previous paragraph, the text of these general terms and conditions may be supplied to the consumer electronically in such a way that the consumer can easily store them on a durable medium. If this is not reasonably possible, it will be indicated where the general terms and conditions can be accessed electronically and that they will be sent electronically or otherwise free of charge at the consumer’s request.

If, in addition to these general terms and conditions, specific product or service conditions also apply, the second and third paragraphs apply accordingly, and the consumer may always rely on the provision that is most favorable to them in case of conflicting conditions.

If one or more provisions of these general terms and conditions are invalid or annulled at any time, the contract and the remaining provisions will remain in force, and the invalid provision will be replaced by a provision that reflects the original intent as closely as possible.

Situations not covered by these terms will be assessed “in the spirit” of these terms. Ambiguities in interpretation or content of one or more provisions shall also be interpreted “in the spirit” of these terms.

Article 4 – The Offer

  • If an offer has a limited validity period or is subject to conditions, this will be explicitly stated in the offer.

  • The offer is non-binding. The trader reserves the right to amend or adjust the offer.

  • The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer. If the trader uses images, they are a true representation of the products and/or services offered. Obvious mistakes or errors in the offer are not binding on the trader.

  • All images and specifications in the offer are indicative and cannot give rise to compensation or termination of the contract. Product images are a true representation of the offered products, but the trader cannot guarantee that displayed colors exactly match the actual product colors.

  • Every offer contains such information that makes clear to the consumer what rights and obligations are attached to accepting the offer, including:

    • The price, excluding customs duties and import VAT, which are the responsibility and risk of the customer. The postal or courier service will collect import VAT (and any duties) from the recipient.

    • Shipping costs, if applicable.

    • How the contract will be concluded and what steps are required.

    • Whether the right of withdrawal applies.

    • Payment, delivery, and performance methods.

    • The deadline for accepting the offer or the period during which the trader guarantees the price.

    • Costs for using distance communication if different from the basic rate.

    • Whether the contract will be archived and how it can be consulted.

    • How the consumer can check and correct information before concluding the contract.

    • Available contract languages other than Dutch.

    • Codes of conduct the trader has subscribed to and how they can be consulted.

    • Minimum duration of distance contracts in the case of long-term transactions.

    • Available sizes, colors, and materials if relevant.

Article 5 – The Contract

  • The contract is concluded, subject to the provisions of paragraph 4, at the moment the consumer accepts the offer and meets the stated conditions.

  • If the consumer accepts the offer electronically, the trader will immediately confirm receipt of the acceptance electronically. Until the trader confirms this, the consumer may dissolve the contract.

  • If the contract is concluded electronically, the trader shall take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a safe web environment. If the consumer pays electronically, the trader will take appropriate security measures.

  • The trader may investigate, within legal limits, whether the consumer can fulfill their payment obligations and other facts important for responsible contract conclusion. If the trader has good reason not to enter into the agreement, he is entitled to refuse an order with justification or attach special conditions.

  • With the product or service, the trader will provide the consumer with the following information in writing or on another durable medium:

    • The trader’s business address for complaints.

    • Conditions and procedure for exercising withdrawal rights, or clear indication if withdrawal is excluded.

    • Warranty information and post-purchase services.

    • Details from Article 4(3), unless already provided before the contract conclusion.

    • Conditions for termination if the contract has a duration of more than one year or is indefinite.

  • Every contract is concluded under the suspensive condition of sufficient availability of the products.

Article 6 – Right of Withdrawal

  • Consumers may withdraw from product contracts without giving any reason within 30 days from the day after receiving the product.

  • During this period, the consumer must handle the product and packaging carefully. They may only unpack or use it as necessary to determine if they wish to keep it. If exercising withdrawal rights, the product must be returned with all accessories, preferably in original condition and packaging, following reasonable instructions provided by the trader.

  • The consumer must notify the trader of withdrawal within 30 days of receiving the product, in writing (e.g., email). After notification, the product must be returned within 30 days. Proof of timely return, such as shipping receipt, rests with the consumer.

  • If the consumer does not notify withdrawal or return the product within the given timeframes, the purchase becomes final.

Article 7 – Costs in Case of Withdrawal

  • The consumer bears the return shipping costs.

  • If the consumer has paid an amount, the trader shall refund it as soon as possible, but no later than 30 days after withdrawal, provided the product has been received back or proof of return has been supplied.

Article 8 – Exclusion of Right of Withdrawal

The trader may exclude withdrawal rights for the following, provided this was clearly stated in the offer:

Products:

  • Made according to consumer specifications.

  • Clearly personal in nature.

  • By nature not returnable.

  • Quickly perishable or aging.

  • Price tied to financial market fluctuations beyond trader’s control.

  • Single issues of newspapers/magazines.

  • Audio/video recordings or software unsealed by the consumer.

  • Hygiene products with broken seal.

Services:

  • Relating to accommodation, transport, catering, or leisure activities for a specific date/period.

  • Commenced with explicit consumer consent before withdrawal period ends.

  • Related to gambling/lotteries.

Article 9 – Price

  • Prices will not be increased during the validity period stated in the offer, except for changes due to VAT rates.

  • For products or services tied to financial market fluctuations beyond the trader’s control, variable prices may be offered, indicated in the offer.

  • Price increases within 3 months after contract conclusion are only permitted if based on legislation. After 3 months, increases are allowed only if agreed upon, and the consumer may terminate the contract on the date the increase takes effect.

  • Delivery takes place outside the EU; VAT and customs duties are collected by courier services upon import. No VAT is charged by the trader.

  • All prices are subject to printing and typographical errors. The trader is not obliged to deliver at incorrect prices caused by such errors.

Article 10 – Conformity and Warranty

  • The trader guarantees that products/services comply with the contract, specifications in the offer, reasonable quality/use standards, and legal/regulatory requirements at contract time. If agreed, suitability for other than normal use is also guaranteed.

  • Warranty provided by trader, manufacturer, or importer does not affect statutory consumer rights.

  • Defects or incorrect deliveries must be reported in writing within 30 days. Returns must be in original packaging and unused condition.

  • Warranty period equals the manufacturer’s warranty. Trader is not liable for suitability of products for consumer’s intended purposes unless agreed otherwise.

Article 11 – Delivery and Performance

  • Delivery is made to the address specified by the consumer, provided it is within the EU.

  • Delivery costs are stated before order confirmation.

  • Delivery time is a maximum of 30 days unless otherwise agreed. If delayed, the consumer will be notified. Delivery occurs when the product is handed to the consumer.

Article 12 – Payment

  • Payment must be made via the stated methods.

  • Consumers must promptly correct any payment data errors provided. Failure to do so makes the consumer liable for resulting costs.

  • Payment is in advance unless otherwise agreed.

Article 13 – Complaints

Consumers must report complaints about products/services as soon as possible, but no later than 30 days after discovering the defect.

Article 14 – Complaint Handling

  • Complaints about contract execution must be submitted in writing, clearly described, within 7 days after discovery.

  • Complaints will be answered within 30 days of receipt. If longer handling is expected, an acknowledgment with estimated response time will be provided within 30 days.

  • If the complaint cannot be resolved by mutual agreement, a dispute arises subject to dispute resolution. Complaints do not suspend trader’s obligations unless otherwise stated in writing.

  • If a complaint is found valid, the trader will replace or repair the product free of charge.

Article 15 – Disputes

For contracts between the trader and the consumer covered by these terms, only Dutch law applies, even if the consumer resides abroad.